Capita has agreed a three-year extension to continue delivering the Primary Care Support England (PCSE) service on behalf of NHS England.

The first 18 months of the contract extension is worth £82.5m and will be followed by a further 18-month transition assistance period.

Since the start of the original contract, Capita has worked closely with NHS England and other stakeholders to enhance the service. The business processing outsourcer has invested significantly to ensure the successful implementation of digital solutions for PCSE which have increased efficiency, improved service reliability and reduced costs.

Capita said that following the extension, it would continue to deliver digital, logistical and support services for primary care practitioners working in the NHS in England, including general, dental, ophthalmic and pharmacy practices.

“We are proud to deliver digital, logistical and support services for England’s primary care organisations,” commented Capita Public Service CEO, Richard Holroyd.

“For the past decade we have delivered complex digital transformation projects, driven efficiencies and reduced costs for the NHS, as well as modernising primary care support services through the launch of the self-serve PCSE online portal, which provides transparency, data validation and automation.”

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